Yellow

Select this option if you are new to bike mechanics, or just getting started. You may have done some simple repairs in the past, i.e. cleaning a chain or fixing a flat tire, but would prefer to have some support and learning opportunities while wrenching in the shop. Please also select this option if you are interested in volunteering in other capacities at Two Wheel View that are not directly related to bike repair.

Orange

Select this option if you have some past experience working on bikes, and are familiar with the basics of bike repair, i.e. changing tires, replacing brake pads, adjusting derailleurs, etc. You may still need some reminders on some of these repairs, but have a base of knowledge to draw from, and are able to problem solve on a bike when given the needed support and resources. Most volunteers with some bike experience will fall in this category.

Purple

Select this option if you have significant experience in bicycle repair, and feel comfortable tuning a bike mostly or entirely on your own. “Purple” volunteers should be comfortable with truing wheels, repacking bearing systems, aligning derailleur hangers, etc.

At Two Wheel View, it is essential to us to always provide an inclusive and encouraging space to all persons in the shop. As such, we ask that all volunteers carefully read and agree to the following shop directives:

Be compassionate and respectful towards all who use the Two Wheel View shop. Understand that no two people will experience the space in the same way. Consider the space that you occupy in the shop, both physically and interpersonally, and take time to ensure that you are making space for others.

Consider your privilege, and the fact that the person working alongside you may have traveled a much different path than your own. Practice giving the benefit of the doubt. Respect the names and pronouns used by others, and do not assume someone’s gender, socio-economic background, ethnicity, health, or other personal information.

If you’re not sure, ask. This can refer to the proper way to use a tool as well as to interacting with other shop users. Commit to hearing the voices of others, asking for permission, and adjusting your behavior if you are asked to do so.

Respect the shop space. Put tools back in their designated spaces, and only use tools for their intended purposes. Understand that making messes and mistakes is part of the process - when this happens, all we ask is that you do your best to clean up the mess, learn from the mistake, and get help doing so whenever you need it.

There is zero tolerance at Two Wheel View of oppressive or abusive behavior of any kind.

Two Wheel View is committed to maintaining the aforementioned policies at all times - if at any time you witness them being violated, you are encouraged to notify one of our staff members or facilitators. We are also committed to enabling a collaborative and empowering environment, and as such we welcome suggestions as to additions or changes that users would like to see made to these policies.

Two Wheel View No Show Policy

Purpose

The purpose of this policy is to ensure that all volunteer shifts are adequately staffed in support of Two Wheel View (TWV) programs. This policy also ensures fairness in shift access for all volunteers and promotes a respectful and accountable volunteer culture.

Shift Cancellation

Volunteers are expected to cancel any scheduled shift as soon as they are aware they are unable to attend. Cancellations should be completed through the online Volunteer Local portal whenever possible. Providing as much notice as possible allows TWV staff to make alternate arrangements and ensure program coverage.

If a volunteer is unable to access their volunteer local account, they may cancel by emailing the Community Engagement Coordinator at sarah@twowheelview.org. The email must include the volunteer’s full name, the name of the shift, and the date and time of the shift. Please note that cancellation via email is only appropriate if the online system is inaccessible, or prior arrangements have been made. Response times may vary based on staff availability.

Note: Online cancellation is strongly encouraged to ensure shift spots are opened as soon as possible.


Definition of a No Show

A “No Show” is defined as a volunteer who:

Fails to attend a scheduled shift without prior cancellation through the online system or via email, and

Remains listed as “attending” in the system at the time of the shift.

Volunteers are not required to receive a response to their cancellation email for it to be considered valid; only that the cancellation email is sent prior to the shift’s start time.


Consequences of No Shows

To maintain accountability and ensure that all interested volunteers who wish to volunteer have to opportunity to, the following steps will be taken in the event of repeated no shows:

After 3 No Shows:
The volunteer will receive a written or verbal warning outlining the policy and inviting them to share any barriers they may be experiencing with the shift cancellation process.

After 5 No Shows:
The volunteer's account will be suspended. To request reinstatement, the volunteer must contact the Community Engagement Coordinator to discuss the situation and complete any steps deemed necessary (e.g., attending a re-orientation or feedback session). This step is a last resort and intended to encourage communication and support the volunteer, rather than to penalize.



Support

TWV values communication and is committed to working with volunteers to address any barriers or issues they may be facing. If you are experiencing difficulty managing your shifts or accessing the system, please reach out to the Community Engagement Coordinator, sarah@twowheelview.org for assistance. Our goal is to support all volunteers in accessing shifts and contributing to TWV in a meaningful and reliable way.

Two Wheel View ("Two Wheel View - Calgary" or "TWV") is establish in Calgary, Alberta. TWV will make every reasonable effort to ascertain that: the TWV staff and volunteers ("leaders") are fully trained and qualified; participants under the age of 18 will be adequately supervised; and any equipment made available by TWV or used in an activity has been inspected and is deemed to be appropriate, safe, and well maintained.

TWV expect participatns to be enthusiastic, cooperative and appreciate of the opportunities afford to them through our program. Activities sometimes operate under difficult and challenging conditions and TWV expects participants to be cooperative and attentive at all times. The use of illegal drugs, tobacco, and underage consumption of alcohol and cannabis products is strictly forbidden.

In consideration for the services of TWV, its employees, leaders, officers, agents, and volunteers (including but not limited to school districts, municipalities, churches, clubs, campgrounds, sponsors, chaperones, local guides and any employee, their heirs, administrators, agents or associates thereof), collectively referred to herein as "TWV", I, on behalf of myself and/or as the parent or guardian of the minor child participating in the TWV activity, and our heirs, agree as follows:

I understand and am aware tht bicycle mechanics and related activities including, among others, use of tools, equipement and bicycles (referred to herein as "Activity"), can be HAZARDOUS ACTIVITIES involving INHERENT AND OTHER RISKS of injury to any and all parts of the body. I further understand that injuries in the Activity are a COMMON AND ODINARY OCCURRENCE, and I have made a voluntary choice for myself and/or the minor child registered to ACCEPTE AND ASSUME ALL RISKS OF INJURY OR DEATH that might be associated with or result from this activity. I understand that TWV reserves the right to remove any participants or their own life, or consistently disregards leader's instructions.

I recognize that medical or dental care may be necessary for me and/or my minor child. I AUTHORIZE TWV and LEADER(S) TO RENDER FIRST AID OR EMERGENCY CARE, within the scope of the certification of the leader(s)> I agree to notify the leader, and consent to and permit emergency medical treatment. In addition, I authorize TWV to call for medical or dental care for myself and/or my minor child if, in the opinion of TWV, medical or dental care is needed.

I hereby release and discharge TWV from any and all liability, causes of action, suits, debts, contracts, agreements, claims and demands whatsoever as a result of my participation in a TWV ACTIVITY. I further agrree not to make a claim or sue for injuries or damages relating to this Activity, even if caused by negigence. I understand and agree that this Agreement is intended to be as broad and inclusive as is permitted by law, and if any portion is held invalid, the balance shall continue in full legal force and effect. I agree that no oral representation, statements, or inducements apart from this Agreement have been made.